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How cardcrash Handles Your Personal Information

Your privacy matters here. This policy explains exactly what data we collect when you open an account, use your PayPal or Venmo wallet, or browse the lobby — and how we keep that information secure.

Account data protectionPayPal & Venmo payment privacyYour right to access or delete dataCookie controlsUS state law compliance
cardcrash How cardcrash Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We've built data handling practices around real account security steps — not just policy language. Every login uses encrypted connections, and payment activity through PayPal, Venmo, and Play+ is processed over secure channels. Players in Denver and across all eligible states get the same data protections. Here's what that looks like in practice.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences from the settings panel in your browser or via our cookie banner on first visit.

Account Security

Every account uses SSL encryption and we require identity verification before processing your first withdrawal. This step protects you against unauthorized access, not just our platform.

Data Retention

We keep your transaction records and account data for as long as required under applicable state law. Once that period ends, records are deleted from our active systems on a rolling schedule.

Requesting Changes

You have the right to request access, correction, or deletion of your personal data. Submit a request via live chat or email, and our team will confirm the action taken within the timeframe required by your state.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or remove your personal data, our support team handles privacy requests directly. Reach out through any of the channels below and include your registered account email so we can locate your records quickly. We aim to acknowledge every privacy request within two business days.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Identify yourself as submitting a privacy request and a support agent will open a case.

Email Support

Email our privacy team directly through the address listed in your account settings. Include your full name and the nature of your request for faster processing.

Account Settings

Some data adjustments — like updating your email address or linked PayPal — can be completed without contacting support. Go to Profile then Personal Details inside your account.

Questions About Your Data at cardcrash

These are the questions we hear most often about how personal data works here. If something isn't covered below, live chat is the fastest way to get a straight answer from our support team.

We collect your name, email, date of birth, and payment details — such as your linked PayPal or Venmo account. Device and session data is also gathered automatically to support identity verification and fraud prevention.

We do not sell your personal information. We share data only with payment processors like PayPal, Venmo, and Play+, and with service providers who help us operate the platform — all under strict data-handling agreements.

Send a request through live chat or the email address in your account settings. Include your registered email address and we'll respond with your data summary within the timeframe required under applicable state law.

Yes. You can request deletion of your personal data at any time. We'll remove records not required for legal or regulatory purposes. Some transaction history may be retained to meet state-level compliance obligations.

We use session cookies for login continuity and analytics cookies to improve the lobby experience. You can manage cookie preferences through the banner shown on your first visit or via your browser's privacy settings.

Payment data processed through PayPal, Venmo, and Play+ moves over encrypted connections and is never stored in plain text. Our servers hold only the reference data needed to match a transaction to your account.
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Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.