Reference

How cardcrash Handles Your Rights and Account Rules

These legal terms govern every account opened on cardcrash and apply to all activity in eligible states where local law permits.

State-Dependent AccessPayPal, Venmo, Play+ CoveredAccount Data RightsClear Dispute ProcessUS Players Only
cardcrash How cardcrash Handles Your Rights and Account Rules
ACCOUNT SECURITY STANDARDS

Data Handling, Cookies, Retention and How to Request Changes

We collect only the data needed to run your account, verify your identity, and process transactions through PayPal, Venmo, or Play+. Here is how we handle it, what we keep, and how you can request changes or removal at any time.

Data We Collect and Why

Account registration pulls your name, email, state, and payment identifiers. Transaction data from PayPal, Venmo, or Play+ is stored for compliance auditing, not resold to marketing partners.

Cookies and Session Tracking

We use session cookies to keep your wallet state and game position intact across a mobile session. Analytics cookies are opt-out; adjust your preference in the account privacy settings tab.

Data Retention Policy

Account records are held for the period required by applicable state law after account closure. Once that window closes, personal identifiers are deleted from our active databases on a rolling schedule.

How to Request Access or Deletion

Submit a data-access or deletion request through the Help Center legal form. We confirm receipt within two business days and complete the request within the timeframe required by applicable law.

POLICY CONTACT PATHS

Reach Us About a Legal or Account Policy Question

If something in our terms raises a question — a disputed transaction, a data-access request, or a policy change you want clarified — our account support team handles legal inquiries separately from general help tickets. Reach us through any of the three channels below and reference your account ID for faster routing. For Newark or Denver players with time-sensitive account holds, live chat gets you to a compliance-aware agent first.

Team online

Live Chat

Start a chat from the account dashboard. Compliance-related queries are flagged and routed to the policy team, not a general queue, so response is faster on legal topics.

Email Support

Send a detailed message to our support address found in your account settings. Include your account ID and the specific policy section you're referencing for a precise written response.

Help Center

Our online help center includes a dedicated legal and account rights section. Search by topic — data requests, account closure, payment disputes — to find the right submission form.

Common Questions About cardcrash Policies and Your Rights

Below are the questions we hear most from US players navigating account rules, data rights, and state-specific access. If your question is not covered here, the legal section of the Help Center has the full policy document with section references.

Availability depends entirely on your state's law. We check your location at sign-up and block access from states where real-money online gaming is not permitted under current law.

We store your registration details, transaction records from PayPal, Venmo, or Play+, and session logs needed for compliance. We do not sell your data to third-party advertisers.

Submit a data-access request through the legal form in our Help Center. Include your registered email and account ID. We confirm receipt within two business days and fulfil within applicable legal deadlines.

Yes. Submit a deletion request via the Help Center legal form. We retain records only as long as state law requires, then remove personal identifiers from active systems on a scheduled basis.

We post a revised version at this URL with a new effective date and send a notification to your registered email. Continuing to use your account after that date means you accept the updated terms.

Flag the transaction in your account dashboard or contact us via live chat with your transaction reference. Our compliance team reviews and responds with a written outcome, usually within the timeframe in our disputes policy.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.